Refund policy
We want all of our customers to absolutely love their cosmetics! If an item is defective or incomplete, please contact us; we'll arrange a replacement of that item for the customer if it's available. We'll provide replacements on damages that happened during formulation, but not for products that were damaged through neglect or everyday use. For example, if you received an incorrect lipstick shade a replacement will be shipped out to your address. However, if you try a formula for a few weeks and decide that you had rather purchased a different formula, a free replacement will not be shipped.
We are unable to offer returns or exchanges for health & safety reasons of handling used hygiene products. In the unlikely event that product(s) arrive damaged, you should must contact customer service within 48 hours of accepting the package. You must include photos of the issue and a screenshot of your order confirmation email to help us find your order faster.
Refused delivery will incur delivery costs will not be refunded. If an order is returned back to our offices we'll arrange a second-attempt delivery. A package can only be considered lost if there has been no movement for 10 business days from the day it was dispatched. Please send an email if your shipment shows no movement from the carrier’s tracking information.
contact us at: info@dontbeeuglycosmetics.com